1. Introduction
Cloove AI (the Company) is committed to the highest standards of integrity and compliance with Anti-Money Laundering (AML), Combating the Financing of Terrorism (CFT), and Counter-Proliferation Financing (CPF) regulations.
This policy outlines our framework for identifying, assessing, and mitigating the risks of money laundering, terrorist financing, and the financing of weapons of mass destruction proliferate. We operate under a strict Zero Tolerance policy for financial crime.
The Core Objective
"To ensure that Cloove's platform is never used as a conduit for illicit funds, and that every merchant on our network is verified, monitored, and compliant with global financial security standards."
2. Scope of Policy
This policy applies to all operations of Cloove AI globally, including:
- All employees, contractors, and directors.
- Global platform merchants and business partners.
- All products, including wallets and payments.
- Third-party payment processors and vendors.
3. Governance & MLRO
Responsibility for Cloove's AML/CFT/CPF program lies with the Board of Directors. The Board has appointed a Money Laundering Reporting Officer (MLRO) who has primary responsibility for:
Strategic Oversight
Developing and maintaining the AML/CFT/CPF framework.
Regulatory Liaison
Acting as the main point of contact for Financial Intelligence Units (FIUs).
Operational Control
Supervising the investigation of suspicious activities.
Continuous Monitoring
Reviewing the efficacy of our compliance tech stack.
4. Risk-Based Approach (RBA)
We utilize a Risk-Based Approach (RBA) to ensure that our resources are focused on the highest risks. Every merchant is assigned a Risk Level (Low, Medium, High) based on:
Operating in high-risk or FATF-flagged countries.
High-volume cash-equivalent transactions.
Politically Exposed Persons (PEPs) or complex entities.
5. Customer Due Diligence (CDD)
Know Your Customer (KYC) is the foundation of our compliance program. We perform three levels of CDD:
Standard CDD
All MerchantsEnhanced Due Diligence (EDD)
High-Risk & PEPsOngoing Monitoring
Active Merchants6. Transaction Monitoring
Cloove employs advanced AI-driven transaction monitoring systems to detect suspicious patterns in real-time, including:
- Structuring (Smurfing) / Layering
- Unusual cross-border activity
- Rapid movement of funds (Velocity)
- Dormant account reactivation
- Sanctioned entity matches
- High-risk merchant-category mismatches
7. Suspicious Activity Reporting (SAR)
When suspicious activity is detected and confirmed through investigation, Cloove will file a Suspicious Activity Report (SAR) or Suspicious Transaction Report (STR) with the relevant local and international authorities.
No Tipping Off
"Under no circumstances will any merchant or third party be informed that a SAR is being filed or that an investigation is underway. 'Tipping off' is a criminal offense under global AML laws."
8. Sanctions Compliance
Cloove strictly adheres to economic and trade sanctions programs administered by international bodies and domestic regulators. This includes mandatory screening of all merchants and transaction counterparties against:
- United Nations Security Council Sanctions
- OFAC (U.S. Department of Treasury)
- European Union Consolidated Lists
- Local Domestic Watchlists
9. Counter-Proliferation Financing (CPF)
Cloove maintains strict controls to prevent the financing of the proliferation of weapons of mass destruction (WMD). This includes:
Monitoring for transactions involving 'dual-use' goods that could be used for conventional or WMD purposes.
Ensuring that funds are not reaching prohibited entities in jurisdictions under UN or domestic proliferation sanctions.
10. Record Keeping
In accordance with regulatory requirements, Cloove maintains comprehensive records of all customer identification data, transaction records, and compliance investigations for a period of no less than five (5) years after the business relationship has ended.
- Customer identification and verification documents.
- Account opening files and business correspondence.
- Detailed records of all transactions processed.
- Internal reports of suspicious activity and MLRO determinations.
11. Training & Awareness
All relevant staff at Cloove undergo mandatory, regular training on AML/CFT/CPF compliance to ensure they are equipped to identify and respond to potential risks.
Ongoing Education
Quarterly training sessions on emerging financial crime trends and regulatory updates.
Role-Specific Training
Specialized modules for customer-facing teams, risk analysts, and technical developers.
12. Audit & Review
To ensure the ongoing effectiveness of our AML/CFT/CPF program, we conduct regular independent audits and internal reviews.
Independent External Audits
Annual reviews by reputable third-party compliance auditors.
Systems & Tech Stress Testing
Continuous validation of our automated transaction monitoring and screening algorithms.
Compliance Query?
If you have questions regarding our AML/CFT/CPF program or need to report a possible violation, please contact our Compliance Unit.
Contact MLRO